Customer Experience Manager (SAP Concur / T&E Functional Consultant)

The Customer Experience Manager combines functional consulting with client engagement to help Federal Government and Department of Defense stakeholders implement Travel & Expense systems and improve post-go-live user experiences. Working within an Agile team, the role involves connecting agency needs with system configuration, testing, and ongoing support to translate recommendations into better daily workflows. This position offers direct influence across the implementation lifecycle and close collaboration with government stakeholders.