Customer Experience Manager
Michaels
About this role
A Store role at Michaels focused on delivering a customer-centric shopping experience while supporting store operations and team leadership. The position contributes to omnichannel initiatives and store standards, and in select locations may include oversight of custom framing services. The role works onsite in a public retail environment and supports both customer-facing and back-of-house functions.
Skills
About Michaels
michaels.comShop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.
Recent company news
Chain Store AgeMichaels to lower prices on 3,000-plus items
12 minutes ago
PR NewswireThe Michaels Companies Announces Final Tender Offer Results for its 7.875% Senior Notes due 2029
1 day ago
The Michaels Companies, Inc.The Michaels Companies Announces Early Tender Offer Results for its 7.875% Senior Notes due 2029
2 weeks ago
BarchartThe Michaels Companies Announces Pricing of Tender Offer for its 7.875% Senior Notes due 2029
2 weeks ago
Modern RetailMichaels transforms its stores to fill voids left by Joann and Party City
Sep 24, 2025
About Michaels
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Michaels.
Salary
$58k – $78k
per year