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Customer Experience Manager at Five Below - ApplyBlast

Customer Experience Manager

Five Below

4 months ago

2.9 on Glassdoor

Cranberry Township, PA

Onsite

Full Time

Executive

0 applicants

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About this role

A Retail Management or Assistant Store Manager at Five Below leads store operations, focuses on exceptional customer service, and ensures merchandise standards are met. The role involves recruiting, training, and supervising crew members while managing front-end operations and store maintenance. Candidates must be able to work flexible schedules including evenings, weekends, and overnight shifts in a fast-paced retail environment.

Responsibilities

Lead store operations to achieve customer service score goals
Recruit, train, coach, and supervise all crew members
Manage front end merchandising and equipment maintenance
Oversee store opening and closing procedures
Partner with leadership team on merchandising and recovery

Skills

Qualifications

High School Diploma or equivalentMinimum 2 years of management experienceAbility to multi-taskExcellent verbal and written communication skillsPhysical ability to lift up to 25 lbs

About Five Below

fivebelow.com

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

2002

View Profile

Five Below is a U.S. specialty value retailer that sells trend-right, low-priced merchandise primarily aimed at tweens, teens, and families. Its stores and website offer products across categories such as toys, games, room decor, beauty, electronics, clothing, candy, and seasonal items, generally priced at $5 or below with some higher-priced items in select assortments.