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Customer Experience Manager at Five Below - ApplyBlast

Customer Experience Manager

Five Below

4 months ago

2.9 on Glassdoor

Watchung, NJ

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Experience Manager at Five Below leads store associates and managers to drive customer satisfaction, operational efficiency, and sales growth. This hourly role involves supervising front-end operations, managing cash handling, maintaining store cleanliness, and coaching staff on brand values. The incumbent acts as a Manager on Duty, ensuring adherence to standards while actively engaging with customers to deliver a unique shopping experience.

Responsibilities

Lead and coach store associates and managers on daily operations
Drive customer satisfaction scores and enhance brand loyalty
Manage front end operations, cash handling, and security procedures
Implement store scheduling and ensure compliance with company policies
Monitor sales metrics and control expenses to meet goals

Skills

Qualifications

High School Graduate2 Years Management Experience

About Five Below

fivebelow.com

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

2002

View Profile

Five Below is a U.S. specialty value retailer that sells trend-right, low-priced merchandise primarily aimed at tweens, teens, and families. Its stores and website offer products across categories such as toys, games, room decor, beauty, electronics, clothing, candy, and seasonal items, generally priced at $5 or below with some higher-priced items in select assortments.