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Customer Experience Manager at Abbott Laboratories - ApplyBlast

Customer Experience Manager

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Singapore, Singapore

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Experience Manager at Abbott leads a team of Ambassadors to execute business development and sales plans within specific districts and territories. The role focuses on driving revenue targets, ensuring contract compliance, and managing key account relationships to improve customer satisfaction and retention. Success is measured by contract renewal rates, economic profitability, and service level achievements in the diagnostics industry.

Responsibilities

Lead a team of Ambassadors to execute district sales and business development plans
Manage key account relationships and drive contract compliance and profitability
Deliver first-line service support and resolve customer escalations
Implement standardized customer experience training and reporting processes
Achieve revenue targets and improve customer satisfaction and loyalty scores

Skills

Qualifications

University Degree in Medical Technology, Life Sciences, or BusinessAdvanced degree preferred

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.