Customer Experience Manager

The Customer Experience Manager is responsible for overseeing the overall customer experience within the store, from checkout to back-of-house operations, while managing front-end checkout processes and petrol station operations where applicable. This role involves leading and coaching a team to deliver exceptional service, managing performance and employee relations, and ensuring the store runs smoothly in the absence of senior management. The position requires a leader who is passionate about customer service and capable of driving performance in a fast-paced retail environment.