Customer Experience Manager

The Customer Experience Manager oversees customer and donor experiences, drives store productivity, and ensures the achievement of sales and margin targets while maintaining brand standards. This role involves managing Softline, Front of House operations, Purchased Goods for Resale, merchandising, and seasonal sets. The position requires conducting research, evaluating data, and supporting the development and implementation of policies and programs. The manager also monitors sales floor compliance, provides staff coaching, and champions community engagement initiatives.