Customer Experience Operations & Analytics Specialist
Daimler Commercial Vehicles Indonesia (DCVI)(1 month ago)
About this role
Fusion Connect is hiring a Customer Experience Operations & Analytics Specialist to support the Customer Experience organization through reporting, analytics, and proposal coordination. The role provides visibility into customer sentiment, product adoption, service performance, and churn risk to support strategic decisions and customer-facing documentation. It sits at the intersection of CX operations, analytics, and cross-functional coordination across internal teams.
Required Skills
- Customer Analytics
- Metric Reporting
- Dashboarding
- Tableau
- Data Quality
- Performance Reporting
- Churn Analysis
- RFP Coordination
- Proposal Writing
- Project Management
+8 more
Qualifications
- Bachelor’s Degree
- Tableau Certification
About Daimler Commercial Vehicles Indonesia (DCVI)
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