Customer Experience & Operations Consultant (Virtual, US)

The Customer Experience & Operations Consultant serves as the primary point of coordination for Sirva's customers throughout their mobility journey, providing service-focused support and consultation. This role involves proactive customer engagement, utilizing digital tools to convey policy information, and collaborating with internal teams and supplier partners to ensure a seamless experience. The consultant acts as a trusted advisor, addressing customer needs and ensuring key experience metrics and service level agreements are met.