Customer Experience Owner
Assurant Global Protection Services(3 months ago)
About this role
The Customer Experience Owner at Assurant is accountable for the overall customer experience for selected clients or programs, focusing on designing and optimizing end-to-end experiences. The role emphasizes cross-functional collaboration, research-informed decision making, and measuring program performance to inform CX strategy and value.
Required Skills
- CX Design
- Experience Mapping
- Human Centered
- Stakeholder Management
- Research
- Root Cause
- Data Visualization
- Excel
- Process Improvement
- ROI Modeling
+2 more
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
About Assurant Global Protection Services
assurant.inA leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
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