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Customer Experience Quality Manager at pilmicofoodscorporation.com - ApplyBlast

Customer Experience Quality Manager

pilmicofoodscorporation.com

4 months ago

Iligan, Lanao del Norte, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Experience Manager acts as a strategic architect to bridge customer expectations with organizational execution, overseeing frameworks for Voice of the Customer data and service quality metrics. This role drives cross-functional process improvements by leveraging CRM technology, business process management, and data analysis to align diverse business units. The position requires leading teams, automating workflows, and influencing a customer-centric cultural shift through advanced analytical storytelling.

Responsibilities

Oversee end-to-end frameworks for capturing Voice of the Customer and service quality metrics
Leverage CRM technologies to optimize efficiency and track omnichannel customer trends
Model and automate business processes while integrating Quality Management System requirements
Transform raw customer data into actionable insights to drive organizational improvements
Align cross-functional leaders and influence a customer-centric cultural shift across the company