Customer Experience Real Time Analyst
CookUnity(5 months ago)
About this role
The Real Time Analyst supports CookUnity’s workforce management function by monitoring live performance and helping ensure service level agreements are met. The role provides real-time insights to stakeholders, supports frontline teams during spikes or outages, and contributes to continuous improvement initiatives. This position is training-friendly and works closely with WFM Analysts and CX leadership to maintain operational performance.
Required Skills
- Monitoring
- Resource Allocation
- Staffing
- Reporting
- Crisis Management
- Data Analysis
- Excel
- Communication
- Decision Making
- Multitasking
+5 more
Qualifications
- Lean Six Sigma
- COPC
- WFM Certifications
- Analytics Certifications
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
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