Customer Experience Representative, Concierge
Robinhood(12 days ago)
About this role
The Concierge Desk Representative at Robinhood supports the company’s most active customers, focusing on complex account and product-related needs while building long-term relationships. The role centers on proactive engagement to educate and add value, and on helping the company learn from interactions to improve the overall customer experience.
Required Skills
- Empathy
- Product Expertise
- Options
- Margin Trading
- Cryptocurrency
- Futures
- Communication
- Customer Advocacy
- CRM
- Risk Management
Qualifications
- FINRA Series 7
- FINRA Series 63
- FINRA Series 3
- FINRA Series 66
About Robinhood
robinhood.comRobinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.