Customer Experience Representative, Derivatives

Robinhood(12 days ago)

HybridFull TimeSenior$66,300 - $80,000Customer Experience

About this role

Robinhood is hiring experienced customer experience professionals to join its Derivatives team at Robinhood Derivatives, LLC to support and shape a new suite of futures and derivative products. The role focuses on serving customers using sophisticated investment strategies across futures, options on futures, forex, and event contracts. This position is based in Chicago, IL; Denver, CO; or Westlake, TX with a hybrid on-site work expectation.

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Required Skills

Derivatives
Futures
Options
Margin
Risk Management
Trade Desk
Communication
De-escalation
Salesforce
Twilio

+1 more

Qualifications

FINRA Series 7
FINRA Series 63
FINRA Series 3

About Robinhood

robinhood.com

Robinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.