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Customer Experience Representative (On-Site) at Renuity Home - ApplyBlast

Customer Experience Representative (On-Site)

Renuity Home

4 months ago

Madison, WI

Onsite

Full Time

Executive

0 applicants

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About this role

As a Customer Experience Representative at Mad City Windows & Baths, you will survey homeowners following home installations to gather feedback and cultivate positive online and offline brand perceptions. You will partner with internal teams to escalate negative experiences, encourage customer referrals, and track metrics like Net Promoter Score to identify operational gaps. This role ensures concerns are resolved promptly while capturing qualified leads for the sales department.

Responsibilities

Interact regularly with customers via phone to collect feedback
Escalate customer concerns to production managers for resolution
Encourage completion of customer satisfaction surveys and referrals
Capture and route qualified customer referrals to sales
Monitor Net Promoter Score and online review performance

Skills

About Renuity Home

renuityhome.com

Headquarters

Charlotte, North Carolina, United States

Company Size

1001-5000 employees

View Profile

Renuity is a home remodeling and renovation company that provides a wide range of residential improvement services, including bathroom remodels, window and door replacements, kitchen cabinet refacing, custom closet systems, floor coatings, and home storage solutions. The company uses local installation professionals backed by national resources to deliver custom-designed solutions for homeowners across the United States. Renuity serves over 250,000 customers and emphasizes quality materials, professional installation, and industry-leading warranties.