Customer Experience Representative

Hydrite(26 days ago)

Brookfield, WIOnsiteFull TimeMedior$66,225 - $89,567 (estimated)Customer Experience

About this role

The Customer Experience Representative delivers best-in-class service for Hydrite customers across the order fulfillment lifecycle, acting as the primary customer contact for questions and issue resolution. The role works closely with cross-functional teams — including sales, transportation, procurement, and operations — to ensure customer satisfaction and support continuous improvement. The position supports company goals by fostering strong customer relationships and helping identify potential sales opportunities.

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Required Skills

Customer Support
Order Entry
Inventory Management
Lead Time
Order Tracking
Order Changes
Problem Solving
Forecasting
Sales Support
Inquiry Handling

+6 more

Qualifications

High School Diploma
College Degree Preferred

About Hydrite

hydrite.com

Hydrite Chemical Co. is an integrated manufacturer and supplier of specialty and commodity chemicals and related services, providing creative solutions across a broad range of industries. They offer products and technical solutions including contract/toll manufacturing, membrane technology, foam control, peracetic acid and plant sanitation chemistries, water treatment, and equipment. Hydrite supports customers in sectors such as food processing, personal care, pulp & paper, energy, mining, coatings, agriculture and more, and provides training and resources through programs like Hydrite Academy. The company emphasizes sustainability, safety, and customer-focused services including a customer portal and product data/safety information access.