Great Day Improvements
The Customer Experience Representative manages the company's positive image and reputation by resolving customer questions, concerns, and complaints. This role handles a high volume of incoming phone calls and emails while ensuring compliance with organizational policies and procedures. The representative coordinates service technician schedules, processes account changes, and collects payments to ensure customer satisfaction.
Headquarters
Twinsburg, Ohio, United States
Company Size
1001-5000 employees
Founded
2011
Great Day Improvements is a rapidly growing family of home‑improvement brands that delivers windows, baths, exteriors, energy solutions, gutters, patio enclosures and custom contracting across the United States. Founded in 2011, the company aggregates trusted regional brands — including Apex Energy Solutions, The Bath Authority, Champion Windows & Home Exteriors, Englert, Leafguard, Stanek Windows, Universal Windows Direct and others — to offer end‑to‑end remodeling and replacement services. They position themselves on high‑quality, customer‑focused work designed around each homeowner and provide free quotes through their national network.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Great Day Improvements.
Great Day Improvements didn’t post a salary, so this is our estimate from similar listings.
7% above the average for this role
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