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Customer Experience Representative at Service Lion Plumbing Heating Air Electric - ApplyBlast

Customer Experience Representative

Service Lion Plumbing Heating Air Electric

13 days ago

Golden, Colorado, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Experience Representative serves as the primary point of contact for homeowners seeking plumbing, HVAC, electrical, and sewer services, focusing on building relationships and converting inbound calls into scheduled appointments. This role involves identifying customer needs, educating clients on service value, and utilizing consultative selling techniques to maximize booking conversion rates. The position offers performance-based bonuses and opportunities for career advancement within a stable, established company.

Responsibilities

Convert inbound calls into booked appointments using consultative selling techniques
Build rapport with customers and identify their needs to secure service appointments
Conduct outbound follow-up calls to recover opportunities and generate additional bookings