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© All Rights Reserved. ApplyBlast.com
themutualgroup
The Customer Experience Representative serves as the first point of contact for customers, agents, and third parties, managing inbound inquiries and processing claims and billing transactions. This on-site role focuses on delivering exceptional customer service while collaborating with internal departments to resolve issues and ensure accuracy. The position requires a strong customer service orientation and the ability to handle various operational tasks within the insurance industry.
Headquarters
West Des Moines, Iowa, United States
Company Size
1-10 employees
Founded
2024
The Mutual Group equips mutual insurance companies with permanent equity capital and modern operational resources to help them modernize and grow. It offers a broad portfolio of services — including enterprise technology, claims, actuarial, underwriting, reinsurance operations, compliance, product development, modeling/data analytics & AI, HR, marketing, and finance — tailored to independent mutual carriers. Backed by Bain Capital Insurance and operating alongside GuideOne Insurance, The Mutual Group positions itself as a long‑term partner that preserves mutuality while delivering capital, tech, and world‑class operational capabilities from its West Des Moines base.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for themutualgroup.