ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Experience Representative at Accela - ApplyBlast

Customer Experience Representative

Accela

4 days ago

3.5 on Glassdoor

Dunedin, Otago, New Zealand

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Customer Experience Representative serves as the primary point of contact for clients and providers, managing inbound calls and communications via email and live chat to support customer recovery and injury prevention. This full-time role involves handling a high volume of customer interactions with empathy and resilience while working a rotating Monday to Friday schedule. The position offers comprehensive training and development opportunities within a supportive and inclusive organizational environment.

Responsibilities

Manage high-volume inbound customer calls and inquiries
Support clients via emails and live chat channels
Assist business levy customers with service needs

Skills

About Accela

accela.com

Headquarters

San Ramon, California, United States

Company Size

201-500 employees

Founded

1999

View Profile

Accela is a cloud-based software company that delivers solutions for government agencies to streamline operations, improve efficiency, and boost citizen engagement. Its civic platform offers capabilities for permitting, licensing, inspections, code enforcement, land and asset management, and online self-service to modernize workflows and ensure regulatory compliance. Governments use Accela to automate processes, consolidate data, reduce backlogs, and provide more transparent, digital services. The company focuses on secure, scalable cloud deployments and integrations to meet evolving policy, reporting, and service-delivery needs.