Customer Experience Specialist - Care Chemicals

City of Birmingham, Alabama

17 days ago

United States

Hybrid

Full Time

Medior

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About this role

A Customer Experience Specialist at BASF's Care Chemicals division in Florham Park, NJ, manages the end-to-end Order-to-Cash process, collaborates with cross-functional teams, and drives process improvements to enhance customer satisfaction and business growth. The role involves leveraging digital tools and promoting a customer-focused approach.

Skills

About City of Birmingham, Alabama

birminghamal.gov

The City of Birmingham, Alabama website is the official portal for the municipal government, focused on "Putting People First" by connecting residents, businesses, and visitors with city services and information. It provides online access to departments and resources — including 311 customer service, ADA resources, open data, public notices, and assistance programs (for example, support for delayed SNAP benefits). The site emphasizes accessibility and transparency with searchable services, multilingual options, reporting tools, and ways to contact the city or subscribe for updates. Residents use it to find services, report problems, track city projects, and stay informed about local initiatives.