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Customer Experience Specialist I at Journeys - ApplyBlast

Customer Experience Specialist I

Journeys

1 month ago

3.3 on Glassdoor

Nashville, Tennessee, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Experience Specialist I provides prompt and intermediate support to Johnston & Murphy customers and retail locations across the US. This role focuses on resolving customer issues through excellent communication and creative problem-solving while maintaining a strong commitment to customer satisfaction. The specialist also contributes to process improvements and supports special projects within Retail Operations and E-Commerce.

Responsibilities

Provide timely support to customers and retail locations via phone and email
Meet individual and team customer focused goals and resolve issues
Assist with special projects within Retail Operations and E-Commerce Departments

Skills

About Journeys

journeys.com

Headquarters

Nashville, Tennessee, United States

Company Size

10001+ employees

Founded

1986

View Profile

Journeys is a specialty footwear and apparel retailer focused on teens and young adults, offering men's, women's and kids' shoes, clothing and accessories. It operates a nationwide network of mall-based stores alongside a full-featured e-commerce site, emphasizing trend-driven, skate and streetwear styles and popular sneaker brands. The company stocks a mix of national labels and exclusive or limited-edition collaborations aimed at youth culture. Journeys supports omnichannel shopping with online orders, in-store services and promotions targeted to fashion-forward shoppers.