ATCC
ATCC is hiring a Customer Experience Specialist II to provide comprehensive support for global distribution inquiries and customer interactions across multiple channels. This remote position based in Manassas, VA involves processing orders, resolving inquiries, coordinating international shipments, and ensuring a seamless customer experience for the global scientific community. The role requires strong critical thinking and problem-solving skills to handle complex customer issues independently while maintaining accurate CRM documentation.
Headquarters
Manassas, Virginia, United States
Company Size
501-1000 employees
Founded
1925
ATCC (American Type Culture Collection) is a nonprofit global biological resource and standards organization that acquires, authenticates, preserves, and distributes biological materials—including cell lines, microorganisms, viruses, and reference reagents—for research and industry. Founded in 1925, it maintains a large catalog of authenticated strains and cell lines and provides quality-control materials, genomic and phenotypic characterization, and biorepository services. ATCC supports academia, biotech, pharmaceutical, diagnostic, and regulatory labs with standards, training, and custom services to improve reproducibility and compliance. Researchers rely on ATCC for rigorous authentication, traceability, and global distribution of reference materials.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ATCC.
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