Customer Experience Specialist (Maternity Cover)

FREENOW(1 month ago)

Hamburg, GermanyOnsiteTemporaryMedior$40,130 - $55,917 (estimated)Driver Operations

About this role

The Driver Operations Executive will join the Driver Operations team in Hamburg, working within a core, highly visible department of the taxi business. This fixed-term role (maternity cover) focuses on supporting the local driver community and contributing to the quality and performance of FREEnow’s multi-mobility services. The position requires strong stakeholder communication and close collaboration with central teams across the organisation. Onsite presence in Hamburg during specified office hours is required.

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Required Skills

Driver Support
Driver Onboarding
Driver Engagement
Inbound Calls
Outbound Calls
Relationship Building
Cross-Functional Collaboration
Quality Assurance
Performance Monitoring
G Suite

+5 more

Qualifications

German C1
English B2

About FREENOW

free-now.com

Vercel is a cloud platform that helps frontend teams build, preview, and ship web applications with a focus on developer experience and performance. It provides instant deployments from Git, preview URLs for every pull request, and a global edge network for fast static and dynamic delivery. Vercel supports serverless and edge functions, is tightly integrated with frameworks like Next.js, and offers performance and real-user analytics plus numerous CI/CD and third‑party integrations. Teams use Vercel to scale web apps with minimal infrastructure management while optimizing for speed and reliability.