Customer Experience Specialist - Trading & Investment

NATIONAL(11 days ago)

HybridFull TimeSenior$70,000 - $85,000Customer Support

About this role

The Customer Experience Specialist at IG Group is responsible for delivering premium support to high-value customers, handling complex escalations across multiple channels, and providing expert support for trading platforms and financial products. The role involves engaging with clients to ensure positive outcomes, participating in team collaboration, and supporting continuous improvement efforts.

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Required Skills

Customer Service
Financial Products
Trading Platforms
Problem Solving
Communication
Digital Proficiency

Qualifications

4-5 years customer-facing experience
Fluency in English

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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