Customer Experience Specialist with Italian

The Customer Experience Specialist serves as the primary point of contact for external customers and internal stakeholders, managing the end-to-end order-to-delivery flow and resolving customer inquiries. This role involves processing orders, managing customer accounts, and coordinating with third-party logistics providers to ensure high service levels and customer satisfaction. The specialist utilizes corporate systems like ERP and Salesforce to handle requests, track KPIs, and drive process improvements.