Customer Experience Specialist (w/m/d)
Woom
About this role
A Customer Experience Specialist at woom supports customers and retailers throughout the order, delivery, and complaint processes. The role involves answering customer inquiries via email and phone, handling technical issues, and managing returns and refunds.
Skills
About Woom
woom.comwoom is an Austrian children’s bike brand that designs and produces lightweight bikes, balance bikes, and related accessories for toddlers through older kids. Their products emphasize ultra-light construction, child-specific geometry, and easy-to-use components to help kids learn, ride confidently, and stay safe. The lineup covers balance bikes, sized pedal bikes, plus accessories and purpose-built models for off-road and e-assist riding as kids grow. woom sells direct and through retailers in many countries and centers its work on a child-first engineering and support approach.
About Woom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Woom.
Salary
$2k
per year
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