Customer Experience Specialist
SiliconExpert(5 months ago)
About this role
A Customer Experience Specialist based in Penang who supports account operations and customer-facing activities for assigned customers. The role focuses on maintaining customer satisfaction and coordinating across sales, suppliers, and internal departments to ensure efficient order-to-invoice processes.
Required Skills
- Customer Service
- Order Entry
- Sales Support
- Problem Solving
- Documentation
- Process Improvement
- Quote Processing
- Escalation Management
- Invoicing
- Communication
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