Customer Experience Specialist
Carfaxcanada
About this role
CARFAX Canada is hiring a Customer Experience Specialist to support customers through digital channels by providing exceptional service related to vehicle buying, selling, and ownership. The role involves troubleshooting, order support, and documenting customer interactions to ensure positive experiences.
Skills
About Carfaxcanada
carfax.caCARFAX Canada is a vehicle history reporting service that provides comprehensive reports to help buyers and sellers make informed decisions when trading used cars. Its reports compile vehicle-specific data — such as accident and damage history, registration and ownership records, liens, odometer readings, recalls and service records — based on VIN lookups. Available online to consumers and dealerships across Canada, CARFAX Canada aggregates information from government and industry sources to deliver trusted, easy-to-read histories for used vehicles.
About Carfaxcanada
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$48k – $60k
per year