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Customer Experience Specialist at See's Candies - ApplyBlast

Customer Experience Specialist

See's Candies

1 month ago

3.6 on Glassdoor

Carson, California, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist manages initial customer contact and coordinates general and product liability claims for See's Candies. This role involves handling customer inquiries related to allergens and food safety, processing product recalls, and coding customer feedback to identify experience trends. The position requires collaboration with internal departments and insurance carriers to ensure prompt resolution of claims and customer issues.

Responsibilities

Handle customer correspondence and coordinate product liability claims
Process insurance claims and defective product returns
Code customer feedback cases in Salesforce for reporting

Skills

About See's Candies

sees.com

Headquarters

United States

Company Size

1001-5000 employees

Founded

1921

View Profile

Buy candies & chocolates online from See's Candies store. We offer delicious gifts & candy treats for all occasions. Order a box of your favorites today! See's Candies