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Customer Experience Specialist at Beacon Biosignals - ApplyBlast

Customer Experience Specialist

Beacon Biosignals

1 month ago

2.6 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist serves as a primary point of contact for customers, combining frontline support with advanced technical troubleshooting for Beacon's software, devices, and healthcare workflows. This role involves investigating and resolving complex issues related to Windows environments, medical devices, and customer computing systems while collaborating with internal technical teams. The position requires managing a high volume of support requests and maintaining ownership of customer problems from initial contact through resolution.

Responsibilities

Troubleshoot software, hardware, and Windows environments for customers
Investigate technical issues using SQL, logs, and system information
Provide frontline customer support and resolve account access issues

Skills

About Beacon Biosignals

beacon.bio

Headquarters

Boston, Massachusetts, United States

Company Size

11-50 employees

Founded

2019

View Profile

Beacon Biosignals is an AI-driven neurotechnology company building the future of brain health through precision neuroscience. The company offers a leading precision medicine platform for collecting, integrating, and analyzing EEG and neurophysiological data across the full drug development lifecycle, supporting clinical trials for biopharma, as well as scalable at-home sleep testing diagnostics for sleep physicians, neurologists, and primary care providers. Beacon is also building the world's largest clinically validated neurophysiology dataset to enable deeper understanding of brain health and more targeted, personalized therapies.