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Customer Experience Specialist at Werner Spedition Transport und Logistik GmbH - ApplyBlast

Customer Experience Specialist

Werner Spedition Transport und Logistik GmbH

14 days ago

Green Bay, Wisconsin, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist manages daily customer requests and serves as a liaison between sales and internal departments to ensure an excellent customer experience. This role involves processing inquiries via phone, email, and website, collaborating with various teams to coordinate customer activities, and identifying opportunities for product suggestions. The specialist also maintains product knowledge, engages with vendor partners for pricing and lead times, and participates in continuous improvement initiatives.

Responsibilities

Process and manage multiple customer requests via phone, email, and website
Collaborate with internal departments to coordinate customer communication and activity
Cross-reference products and recommend alternative solutions based on customer specifications