Customer Experience Specialist

The Customer Experience Specialist at HammondCare is responsible for scoping, planning, and implementing consumer-centric projects and initiatives to improve and measure the consumer experience across the organization's services. This role involves mapping consumer journeys, analyzing data-driven insights, and managing feedback tools to drive continual improvement and enhance overall customer satisfaction. The specialist will collaborate with internal teams and external stakeholders to deliver impactful solutions and uphold the organization's commitment to relationship-based care.