Customer Experience Specialist

The Customer Experience Specialist provides training and support to customers across the University of Colorado's four campuses and the Office of the President, guiding them on the use of Procurement Service Center tools like PeopleSoft, Concur, and CU Marketplace. This role involves interpreting university policies related to procurement, travel, and accounts payable to promote compliance and improve the overall customer experience. The specialist acts as a front-line resource, resolving inquiries, creating knowledge base content, and leveraging AI solutions to assist customers and business operations.