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Customer Experience Specialist at Polymarket - ApplyBlast

Customer Experience Specialist

Polymarket

1 day ago

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist at Polymarket serves as the first line of response for user inquiries and issues across chat, email, and social channels. This role involves resolving support tickets, investigating disputed market resolutions, and tracking recurring user issues to improve the platform. The specialist collaborates with policy, product, and operations teams to ensure accurate and timely communication during high-volume events.

Responsibilities

Resolve user support tickets across chat, email, and social channels
Investigate disputed market resolutions and escalate edge cases to policy team
Track recurring user issues and write findings for product team

Skills

About Polymarket

polymarket.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2020

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Polymarket is the world's largest prediction market, allowing users to stay informed and profit from their knowledge by trading on the outcomes of future events. The platform covers a wide range of topics including politics, sports, crypto, AI, tech, geopolitics, and pop culture. Polymarket operates as a market where participants buy and sell shares tied to event outcomes, with prices reflecting the collective probability assigned by traders.