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Customer Experience Specialist at Quince - ApplyBlast

Customer Experience Specialist

Quince

6 hours ago

3.3 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist serves as the primary point of contact for Quince customers, representing the brand across chat, email, phone, and social channels to deliver thoughtful, high-quality service. This role focuses on building lasting customer relationships, resolving issues with empathy, and ensuring every interaction reflects the brand's commitment to trust and excellence. The position requires working from the Toronto office and involves mastering product knowledge to guide customers confidently.

Responsibilities

Deliver exceptional customer service across chat, email, phone, and social channels
Resolve customer issues with empathy and intention to build lasting relationships
Become a product expert to guide customers with confidence and authenticity

Skills

About Quince

quince.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2018

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Quince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.