Customer Experience Team Lead (Night Shift)
Whatnot(30 days ago)
About this role
Whatnot is a leading live shopping platform redefining e-commerce through community and entertainment. The company aims to create engaging online marketplaces and is growing rapidly, building a diverse and innovative team. The role involves leading customer support operations in a fast-paced environment to ensure a top-tier user experience.
Required Skills
- Zendesk
- Sigma
- Excel
- Google Sheets
- Support Operations
- Data Analysis
- Customer Support
- E-commerce
- Multichannel Support
- Support KPIs
About Whatnot
whatnot.comWhatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.
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