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Customer Experience Technical Representative at Generac Power Systems - ApplyBlast

Customer Experience Technical Representative

Generac Power Systems

15 days ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Experience Technical Representative is responsible for delivering exceptional customer care by leveraging technical product knowledge to resolve inquiries and ensure final resolution. This role involves communicating with customers via multiple channels, troubleshooting issues, and maintaining contact center metrics. The position requires consistent availability from Thursdays to Mondays and is remote-based with a mandatory on-site training period in Wisconsin.

Responsibilities

Resolve customer technical and non-technical inquiries and issues
Assist customers with installation and issue resolution in the moment
Maintain contact center metrics including customer satisfaction and productivity

Skills

About Generac Power Systems

generac.com

Headquarters

Waukesha, Wisconsin, United States

Company Size

5001-10000 employees

Founded

1959

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Generac Power Systems, founded in 1959, is a leading manufacturer of backup power and energy solutions for residential, commercial, and industrial customers. The company designs and sells standby and portable generators, power systems, and energy-storage and management products, supported by digital monitoring and a nationwide dealer network. Generac emphasizes reliability, durability, efficiency and environmental performance, positioning itself as a “total energy solutions” provider across backup power, distributed energy and service offerings.