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Customer Experience Technical Representative at Generac Power Systems - ApplyBlast

Customer Experience Technical Representative

Generac Power Systems

17 days ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Experience Technical Representative provides excellent customer care by leveraging technical product knowledge to resolve inquiries and ensure final resolution. This full-time weekend shift role involves handling customer interactions via phone, email, text, or chat while maintaining contact center metrics. The position requires troubleshooting technical and non-technical issues, assisting with installations, and escalating complex complaints to specialized teams.

Responsibilities

Resolve customer technical and non-technical inquiries and issues
Assist customers with installation and troubleshooting in real time
Document customer interactions and maintain contact center metrics

Skills

About Generac Power Systems

generac.com

Headquarters

Waukesha, Wisconsin, United States

Company Size

5001-10000 employees

Founded

1959

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Generac Power Systems, founded in 1959, is a leading manufacturer of backup power and energy solutions for residential, commercial, and industrial customers. The company designs and sells standby and portable generators, power systems, and energy-storage and management products, supported by digital monitoring and a nationwide dealer network. Generac emphasizes reliability, durability, efficiency and environmental performance, positioning itself as a “total energy solutions” provider across backup power, distributed energy and service offerings.