Customer Facing & Order Management Representative

This role serves as the primary point of contact for TENA customers, including the NHS, and internal Sales & Marketing teams to ensure a seamless and high-quality customer experience. The representative manages customer requests, queries, and order-to-billing processes while collaborating with service specialists to resolve issues efficiently. The position requires strong organizational skills, proficiency in Microsoft packages and CRM systems, and a focus on proactive problem-solving and relationship building.