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Customer-Facing Support at SF Compute - ApplyBlast

Customer-Facing Support

SF Compute

22 days ago

San Francisco, California, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role involves providing technical support and troubleshooting for enterprise customers utilizing GPU and AI infrastructure, ensuring seamless operations across compute, networking, and platform layers. The position requires managing inbound tickets, live escalations, and incident response while maintaining clear communication with customers and internal engineering teams. The ideal candidate will help improve operational processes and tooling while delivering high-quality, customer-focused support in a 24/7 global coverage model.

Responsibilities

Own inbound support tickets and live escalations for enterprise customers
Triage and resolve technical issues across compute, networking, and platform layers
Escalate hardware, data-center, or facility-level issues to the right internal or external party

Skills

About SF Compute

sfcompute.com

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

Founded

2023

View Profile

SF Compute (The San Francisco Compute Company) offers large-scale, vetted GPU clusters — including H100s, H200s, and upcoming B300s — for AI training and inference, available by the hour with no long-term contracts or data transfer fees. Customers can rent virtual machines, bare metal clusters, or managed Slurm environments, and can also buy and sell compute through a CLI-based marketplace. The platform provides 24/7 dedicated support and is trusted by leading AI labs, startups, and enterprises.