Customer Financial Management Specialist
Blue Cross Blue Shield of Massachusetts
About this role
The Customer Financial Management Specialist manages a large book of business, focusing on account management, financial analysis, and customer service related to healthcare billing and collections. They use various systems to analyze and interpret payment trends, negotiate payment plans, and ensure compliance with financial and regulatory obligations, with the goal of maintaining financial strength and minimizing bad debt.
Skills
Qualifications
About Blue Cross Blue Shield of Massachusetts
bluecrossma.orgBlue Cross Blue Shield of Massachusetts brings health insurance plans, medical claims, insurance coverage, benefits and telehealth via MyBlue Web & App
Recent company news
Blue Cross Blue Shield of MassachusettsBLUE CROSS BLUE SHIELD OF MASSACHUSETTS ANNOUNCES LATEST RESULTS
2 weeks ago
The Boston GlobeGLP-1 weight loss drugs help drive another year of historic losses at Blue Cross Blue Shield of Mass.
2 weeks ago
The Business JournalsBlue Cross Blue Shield posts $380M loss, second-largest in its history
2 weeks ago
CSRwireThe Stories: A Thoughtful Look at Innovative Approaches to Corporate Social Responsbility
1 week ago
PR NewswireKATE WALSH ELECTED TO BLUE CROSS BLUE SHIELD OF MASSACHUSETTS BOARD OF DIRECTORS
Dec 9, 2025
About Blue Cross Blue Shield of Massachusetts
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Blue Cross Blue Shield of Massachusetts.
Salary
$64k – $76k
per year