Customer Happiness Executive - part time (20hrs)

Marshmallow(3 months ago)

HybridPart TimeExecutive$156,697 - $214,506 (estimated)Customer Care

About this role

The Customer Happiness Executive at Marshmallow provides real-time customer support via live chat, focusing initially on renewal inquiries to guide customers through policy options. This part-time role requires problem-solving skills and empathy, as the Executive will later handle cancellation cases to understand reasons for customer departure and seek retention solutions. Collaboration with cross-functional teams and performance measurement through customer satisfaction scores are integral to the position, which operates in a dynamic, fast-paced environment.

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Required Skills

Customer Support
Communication Skills
Problem Solving
Empathy
Customer Retention
Team Collaboration
Adaptability
Performance Tracking
Training
Complaint Handling

+7 more

About Marshmallow

www.marshmallow.co

Marshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.

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