Customer Implementation Manager

The Customer Implementation Manager manages the end-to-end onboarding process for a book of business, serving as the primary point of contact post-sales to ensure a seamless and successful customer journey. This role focuses on delivering a white-glove onboarding experience, configuring flagship products like Helpdesk and AI Agent, and driving customer adoption and activation through consultative guidance and strategic implementation. The position requires building strong relationships with customers, managing project timelines, and translating product outcomes into clear business impact for executive stakeholders.