Customer Insight Director

The Customer Insight Director at Hearst UK leads insight generation and delivery across marketing, editorial, product, and commercial teams to shape decision-making and unlock growth opportunities. This hands-on role involves independently managing in-house research projects end-to-end, integrating diverse data sources into actionable narratives, and presenting findings to senior leaders. The position requires collaborating with cross-functional teams to establish customer satisfaction programs and coach junior staff while driving evidence-based storytelling.