Customer Intelligence & AI Readiness Strategist

The Customer Intelligence & AI Readiness Strategist at Accenture Federal Services defines and leads the vision, roadmap, and operating model for customer intelligence and AI readiness across the organization. This role serves as a strategic connector across customer experience, content, analytics, governance, and data teams to align capabilities and support informed decision-making. The strategist evaluates AI readiness, develops business cases, and establishes frameworks to transform customer signals into organizational action.