Customer Issue Resolution Analyst

Solventum(1 month ago)

RemoteFull TimeMedior$78,200 - $101,200Finance Operations

About this role

Solventum is hiring a Customer Issue Resolution (CIR) Analyst to support USAC Commercial Operations by helping customers resolve complex payment and billing-related issues and improving overall accounts receivable health. The role serves as a key liaison between customers and internal teams, acting as a super user and escalation point for complex cases. This position is remote within the United States and may include limited travel.

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Required Skills

Accounts Receivable
Customer Service
Issue Resolution
Root Cause Analysis
Process Improvement
Case Management
Billing Reconciliation
Dispute Management
B2B Collections
Stakeholder Management

+9 more

Qualifications

Bachelor's Degree
High School Diploma/GED

About Solventum

solventum.com

Solventum is a healthcare company focused on enhancing the quality of life through innovative solutions. With a legacy rooted in transformative healthcare practices, Solventum is dedicated to providing smarter and safer healthcare options for patients and providers alike. The company leverages advanced technology to improve healthcare delivery, ensuring that its services are efficient, reliable, and accessible.

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