Customer Issue Resolution Analyst

Solventum(1 month ago)

HybridFull TimeMedior$89,826 - $119,921 (estimated)Finance

About this role

Solventum is seeking a Customer Issue Resolution Analyst to support end-to-end management of assigned customer accounts across the United States and Canada. The role focuses on resolving payment-related issues and complaints while improving customer experience through analysis and cross-functional collaboration. This position operates as a key customer-facing contact and internal partner to help ensure timely resolution and healthy cash flow outcomes.

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Required Skills

Accounts Receivable
Collections
Dispute Management
Root Cause Analysis
Customer Service
Account Management
Credit Policy
Negotiation
Financial Analysis
Process Improvement

+7 more

Qualifications

Bachelor's Degree
English C1

About Solventum

solventum.com

Solventum is a healthcare company focused on enhancing the quality of life through innovative solutions. With a legacy rooted in transformative healthcare practices, Solventum is dedicated to providing smarter and safer healthcare options for patients and providers alike. The company leverages advanced technology to improve healthcare delivery, ensuring that its services are efficient, reliable, and accessible.

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