Customer Journey & Ideation Manager

Globee.Shop(21 days ago)

HybridFull TimeMedior$81,915 - $109,010 (estimated)Customer Experience

About this role

The Customer Journey & Ideation Manager at Globe uncovers deep customer insights and translates them into tangible experience improvements using human-centered design. The role focuses on mapping end-to-end customer journeys, facilitating ideation sessions, and creating service blueprints to guide product, service, and process enhancements. Success is measured by adoption of designs and their impact on customer satisfaction and usability.

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Required Skills

Journey Mapping
Service Blueprinting
User Research
Persona Development
Ideation Facilitation
Design Thinking
Stakeholder Management
Strategic Framing
Workshop Facilitation
Presentation Skills

Qualifications

Bachelor's Degree in Business, Industrial Engineering, UX Design or Related Field

About Globee.Shop

aliexpress.ru

▶ Официальный сайт AliExpress на русском языке. ⭐ Скидки и распродажи. ⚡ Мы ускорили доставку! ✔️Огромный выбор и выгодные цены на ● мобильные телефоны, ● электронику, ● бытовую технику, ● одежду для детей и взрослых, ● товары для дома и сада и многое другое в интернет-магазине AliExpress.

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