Customer Journey Strategy Manager
Barclays(1 month ago)
About this role
The Customer Journey Strategy Manager leads the strategy and development of end-to-end customer experiences across critical journeys at Barclays, driving seamless, intuitive and digitally enabled experiences. The role partners with senior leaders, journey owners, design and product teams to prioritise strategic initiatives, leverage data and insights, and embed best-in-class customer experience across channels.
Required Skills
- Service Blueprinting
- Journey Mapping
- Prototyping
- UX Design
- Wireframing
- Accessibility
- Figma
- Adobe Analytics
- Qualtrics
- Stakeholder Management
+6 more
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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